As such, there was no maladministration in the way the landlord responded to the residents reports of noise nuisance. The council can do no more than issue a remedial notice ordering your neighbour to reduce the hedge to a height that will put the problems right and stop them happening again. Check if you can get help with legal costs. We did make a few anonymous calls to the drug police. For example, the hedge might help to make the area an attractive and pleasant place. Think carefully about the reasons for your complaint. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. The council may use the governments guidance to help them decide what could be the best height for the hedge. Web. 2020 and confirmed that it would escalate the complaint to stage one of its process. . NEIGHBOURLY disputes are not uncommon, with many of us struggling to agree with those living next door. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its response to the residents reports of noise nuisance. Login . You can ask the police to get involved when your neighbours are rowdy or inconsiderate, damage your property or dump rubbish. Phone. when we had a nuisance neighbour it was near on impossible to get rid of him. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. It said if the resident felt in danger, then he should call the Councils Enforcement team and leave a message and insist that they visit the flat. 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Due the neighbour having mental health issues, the landlord had a responsibility to engage with support agencies in order to help, maintain his tenancy and also establish an action plan to address and mitigate the impact of ASB on those affected including the resident. subsequently interviewed the resident on 11 March 2020 however this service has not been provided with any notes of this meeting. 1 Noise is one of the most common neighbour complaints Credit: Getty the landlord took the other steps identified in its action plan at the time. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued against a disabled person. The landlord assured the resident that a great deal of effort was involved in resolving the issues and the case was overseen at a senior level. If your neighbour says your tree is dangerous, you could ask a tree surgeon for advice. On 13 March 2020, he stated that he wanted to raise a formal complaint. the landlord should work with other agencies and service providers in order to determine the best course of action to take in order to resolve the situation. Check if your neighbour will let you throw away the branches - legally they own them. Collecting written evidence from you and your neighbour and visiting the site will make sure that the council have the information they need to make the right decision. There was a referral in October 2020 in respect of the neighbour to the appropriate agency, however there is a lack of evidence to demonstrate that. You should check if the tree or hedge is dangerous before you decide. A report by Hounslow Council's Standards Sub-committee, which was due to be published as the paper went to press this week, is believed to be highly critical of Councillor Mohinder Gill. They will decide whether the hedge adversely affects the reasonable enjoyment of your home and its garden or yard and what, if anything, should be done. The council cant get involved in helping you get back the fee that youve paid and certainly cant force your neighbour to repay you. He said that he wanted reassurance that the case was high priority. It said that the investigation was still ongoing and was being carried out satisfactorily and in accordance with its policy. The landlord should seek legal advice if necessary. He said that the neighbour was also verbally abusive which frightened his children. You can find your councils website on GOV.UK. Numerous emails were exchanged and multiple visits to, the property were carried by the landlord between 31 July 2019 and 10, that it had spoken to the neighbour about the noise concerns and. Police refused to do anything, and environmental health were even more useless. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. The council may offer reduced fees for people who are on a low income or benefits. However, not all of the actions were progressed in a timely manner and there is no evidence to show the landlord followed through with some of the actions in its plan. They simply send you a. Neither did it respond to the residents request for an update on 14 April 2020 or to his further report made on 14 May 2020 of loud music and banging early in the morning. Heathrow Airport and parts of Hatton comprise the TW6 postcode. If youre having trouble writing the complaint, a relative or friend or Citizens Advice may be able to help. You need to keep a log of all the incidents so you can accurately report the issue. The Ombudsmans role is not to establish whether particular events occurred; for example, it is not our role to assess whether antisocial behaviour happened. Reacting to the sentence, Councillor Tom Bruce, cabinet member for regeneration and development at Hounslow Council, said: "I hope this prosecution and hefty fine sends a strong signal that we . We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. After the tumultuous technical events throughout the meeting, Councillor . . The landlord noted that. The landlords notes reference that the neighbour had confirmed during this visit that he was burning paper in this flat. In the event of an emergency, such as if your neighbour physically attacks you, always call 999. The legislation doesnt set a specific height. This is evidence of the landlord failing to follow its complaints process. The landlord has said it is considering the possibility of. It could help you keep a good relationship and might be cheaper than paying a solicitor to resolve the disagreement. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. STANDS4 LLC, 2023. Once theyre satisfied that your complaint meets the legal tests, the council will invite your neighbour to set out their case. https://www.definitions.net/definition/Hounslow. It said it would provide an update as soon as possible. Before approaching your council you should always try to compromise with your neighbours. If it is, then councils can order the owner of a high hedge to take action to put right the problem and stop it from happening again. Not usually. As no significant noise was heard, they agreed to exchange telephone numbers to communicate about any future noise concerns. This notice sets out what must be done to the hedge and when it must be done by. It said that it wanted to assure him that they were working with the neighbour. The risk to other resident was raised as a concern. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. You can change your cookie settings at any time. that it was meeting with other agencies that week. However, there is no evidence of the landlord opening an ASB case, of it referring the case to its ASB team or interviewing the neighbour or his care worker to discuss the allegations. You cant be sure what the result will be. If you dont feel comfortable speaking to them, write a letter or ask someone to contact them for you. the lack of action or engagement with other agencies during this timeframe was unreasonable. They might, for example, measure the size of your garden or how far the hedge is from windows in your home. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. The most effective way to request a service or report something to the Council is through our standard customer contact channels. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. warn to the neighbour about the allegations as well as contact the police. This is Hounslow Council's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hounslow Council agent. I honestly don't know where they found the time to sleep. Meaning of Hounslow. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. Well send you a link to a feedback form. the landlord advised the resident that it was working with other departments, and it had a meeting booked next week. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. From disruptive planning permission to noise complaints, you can tackle the issue of nuisance neighbours though your local council. The complaints responses did not sufficien, detail its investigation into the handling of the issues raised. Check the councils website or complaint form, or contact the council, to find out how much the right fee is and how you should pay it. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. It kept happening and he was going around in circles. Most of Hounslow, including its Town Centre, the area south of the railway station and the localities of Lampton and Spring Grove, falls under the TW3 postcode. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbour's enjoyment of their home and/or its garden or. She added . This guide explains the powers that local authorities have to deal with disputes between neighbours about high hedges, and how home owners and occupiers can complain to the local authority about such hedges. The resident replied later the same date asking for a permanent solution to the issues. If it's noise from a factory or business, the penalty can be up to 20,000. The council might also have to allow extra time to protect birds nesting in the hedge. They can only help if you try and solve the problem yourself first. Save time, and do it online . I gave up with the authorities. The landlord visited the neighbour who confirmed that he was burning paper to which the landlord warned him about the dangers of doing this. It is noted that the country was in lockdown during this timeframe as a result of the Covid-19 pandemic which may have impacted on the landlords ability to provide its usual service. The lease started on 10 July 2017. It did not explain why it had not logged a complaint when the resident had first made reports in March 2020 or during the interim period up to August 2020 despite further reports by the resident. Further he said that the warning signs were there, and action needed to be taken before something serious happened. Complaints Department is not affiliated to, linked with or otherwise endorsed by Hounslow Council. Some dissatisfaction about the Councils action will be treated as a request for us to do something, for example, a service request. It is the administrative centre of the London Borough of Hounslow, and is identified in the London Plan as one of the 12 metropolitan centres in Greater London. The complaint was logged with the Housing Officer in August 2020. Rather, the Ombudsman seeks to establish whether a landlord has responded reasonably to reports made to it that are its responsibility to address and whether it acted in accordance with its relevant policies and procedures. It did engage, after an incident involving the police and Fire brigade, owever at times there was little or no progression of the action plan despite on going reports from the resident. Postal Address. It advised that, as there was no evidence of noise nuisance, it could not take any further action. On 7 October 2020, the resident reported to the landlord that there had been loud music from the neighbours flat throughout the night. If you cant solve the problem, ask your council to help. In a reply on the same date, the landlord advised it would start the investigation immediately and the resident would be kept up to date with their progress. In the second major debate of the night, over the proposal to make a huge increase in councillors' allowances, as revealed by The Chiswick Calendar, several of Chiswick's councillors criticised the increase. This can also cover artificial light or a build up of rubbish that could possibly cause harm. On 13 September 2020, the resident provided the landlord with records of noise nuisance from 3 September to 12 September 2020. In its stage one complaint of 29 April 2021, the landlord acknowledged the resident had been making reports for more than 12 months however said that it logged the ASB complaint in August 2020. Further, despite the resident reporting further instances of loud music, hammering and banging over the subsequent two weeks, there is no evidence to show the landlord acted on these reports. Read what we're saying about a range of issues. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its response to the residents reports of noise nuisance, The landlord made reasonable efforts to substantiate the residents reports of noise and. Its also worth finding out if your council can check if the tree is safe - you can find your councils website on GOV.UK. The council here instructs the police to confiscate items. The complaint must be in writing, and many councils recommend using their form. Serves them right, even though they could not sleep, they were all too limp to report someone they feared. There was a further incident in August 2021 when the police had to gain entry into the neighbours property in the early hours. an agenda or that he was making up this complaint. So stick some Motorhead or Slayer on full blast and try and wake the bastard up Once again, thanks. Comments are moderated so may not appear immediately. You can make a complaint, like I did before and nothing happens. Call Out of hours emergency on 020 8583 2222. I'm not knowledgeable when it comes to what can and can't be done by law, but it wouldn't hurt to. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. Hounslow Council complaints contacts. On 24 March 2021, the landlord provided an update to the resident. The councils website will have information on how you can contact them. Police say this cannabis factory discovered in Knowle contained 80 plants. neighbour should have been agreed in advance and advised that this feedback would be passed on. In its final complaint response to the resident, the landlord advised that there was insufficient evidence to take steps to possess the neighbours property. Some examples of these are: Complain about a Councillor breaching code of conduct, Complain about a service provided by our partners, Complain about a tendering or procurement process, failure to follow the Councils own policy, significant or repeated failure to provide a service, Copyright 2023 London Borough of Hounslow.
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