Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. Please use our official support contact if this is in regards to order or billing questions. Case in point, I just got off the phone with them. Not worth the risk. On 08/04/2022, the customer made a partial payment. We are a lease to own company that provides consumers with 3 payoff options.1. We are here to assist. I had my automatic payments set up thru a checking account I use for these type of things. Rates and terms may also vary depending upon the state where you reside. They will repossess and you will be charged for that. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. Hard to do, but not impossible. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. I have sent multiple screenshots showing that I was emailing ***** and reaching back out but got no information until I reached out to the resolutions queue. Why FlexShopper stands out from other lease-to-own and financing options. This is the worst service I have ever used. When I would call the main number they would inform me that ***** would be calling me back and would route me to someone's phone number where I was leaving voicemails. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. BBB Business Profiles may not be reproduced for sales or promotional purposes. We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. FlexShopper has furniture for every room in your house. NO HELP from both calls. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances Thank you for your cooperation. I caught them red handed. See details. Website says they will attempt to charge my "primary" payment method when a payment is due. Lease to Own the Brands you Love! Milestone ******* c/o ***************** Recovery and Emergent Servicing TELE: **************, I had placed an order in August of 2022. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager. Those who are against this just don't manage money well, but it is a very flexible way to juggle if you know what needs to be done. It was horrible and they just kept taking payments out. They just do what they want to do! I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. We look forward to delivering the most popular brands and products to our customers, and we want to make your shopping journey the best it can be. Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . I would avoid this company at all cost. We offer the best brands, including Apple, Dell, Samsung, HP and Lenovo. WebIn addition, the payment information was removed from the account as requested and This credit is only valid for online orders. WebLaunches the FlexShopper Payment modal where the customer may apply, get a Shop over 100,000 products with new deals added every day from our partners Best Buy, Amazon, Walmart, and Overstock.com (to name a few). 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. they still told me i was stuck. Most of us know the feeling of having to replace an electronic device, appliance, or piece of furniture, and not having the money saved up or credit available for it. I ended up sending them back because they were the wrong size. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. This company does not typically respond to reviews. Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Someone bought product through Flexshopper using my bank information, name and phone number. Customers aren't stuck with unwanted products or debt. Customers with less than perfect credit history may qualify. Some of the most popular categories are highlighted below. Our team of highly trained experts has the knowledge and passion to help. All rights reserved. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. Now they are telling me I'm missing a payment for may and October. (We usually use the term "Lease.") My account shows completed but once i contacted then 2 mysterious payments are now due. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. I want them to correct the errors they caused. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. Please call me at ************ and I will be glad to explain everything to you all. All other terms and conditions of your Lease remain in effect. 2 You will be given a credit for one weekly payment. For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. The product ordered will be yours for the original price. I have serious concerns and feel misled. Our team is dedicated to your satisfaction. The email address and phone number associated with your lease agreement in a private direct I called them and they told me if I set up a payment arrangement to catch up on the payments, they would not do that again. Home How It Works Rent-to-Own Products: Everything You Need to Know. * Prices and quantities are subject to change 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. Finally received response from *** claiming that no contact had been placed but sent emails and phone numbers of which customer service had given me. During the sign up process it ask you to select how you would like to pay monthly or weekly. The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. This credit will be applied to the second weekly payment due, provided your first payment clears. Then it showed iwas behind again.called in talked to a supervisor. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, Rent-to-Own Products: Everything You Need to Know. Now 7 months later they have emailed me saying they did not receive it and I owe them for it. But the main issue is that Flexshopper sold my account without any type of communication. After about 4 months of me trying to get in contact with anyone I finally sent in a claim to the resolutions team after receiving an email that my account was sold. WebShopping on the FlexShopper marketplace is easy. Hello Asia, We apologize for your recent experience at FlexShopper. Bought $352 worth, paying $1400! You can pay off the lease at anytime and there are great pay off options available. There is a website that saves periodically the whole internet. But they will reach out to me at a future date. I had canceled my bank account to open another one. All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. They can return their product to FlexShopper any time after their initial term (typically one week). The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. There are no hidden fees and easy weekly payments. I Received the Wrong This credit will be applied to the second weekly payment due, provided your first payment clears. I believe this company purposely hides balances so they can continue to charge. That documentation will expedite this resolution and bring closure to this incident. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. A letter is the first step towards arbitration. Haven't order because the interest is almost triple what the item was worth. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. I will never work with this company again! I am willing to never purchase from them. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, First, you complete a quick and easy online. WebContact Need Help? Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. Do NOT order from them! Suspected identity theft. WebThe good news is that with FlexShopper you have the flexibility to lease-to-own by I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. Now they are double charging me for the items. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. 52 weeks payoff. This is your estimated weekly payment if you used your entire spending limit. Browse our marketplace to find exactly what youre looking for today. You all broke your own protocol with this account and did not keep the consumer in mind. This credit is only valid for online orders. Applying won't affect customer's FICO score. This site uses Akismet to reduce spam. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. RCW 9A.56.096 lists out My account still shows active on their website, even though its closed. They use predatory practices that will soon bring this company to an end. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! Limited metro delivery areas. 2023 Trustpilot, Inc. All rights reserved. 5 Good credit is not necessary but not everyone with bad credit is approved. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. WebA second competitor of FlexShopper is Aarons. "What!" But its taking responsibility and understanding that your company did not do there part when it came to replacing ***** on my account, when it came to contacting me, when it came to calling me or when it came to just handling this case overall. Add the FlexShopper lease-to-own payment method to your checkout. Ive paid off another Xbox and a miter saw an never had a problem. Because their site says that I was excluded. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Its going on 2 weeks since I was told a refund was requested. Anyone can write a Trustpilot review. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. Everytime I called them it was your money will be credited in 7-10 days. However, I have a lawyer on retainer and all my receipts sitting on ready. ending E8B8. Their customer service team is excellent and always willing to help with any issue you may have. Find out how we combat fake reviews. Web90 million consumers are short on cash and credit. You can lease-to-own one or multiple items with your available spending limit, Most of the products are new with a wide selection of the latest electronics, You dont need to go to a local lease-to-own store shop from the comfort of your home, If you need a product we dont have, with, PC Laptops, MacBooks, ChromeBooks & 2-in-1s, Apple Desktops, All-In-Ones & Desktop Towers, Printers & Scanners, Networking & Wireless and Hard Drives & Storage, Accessories such as Keyboards, Mice, Webcams, Headsets and Speakers, LED & LCD, 4K Ultra HD, OLED & QLED and Smart TVs, Home Theater Systems, Sound Bars and Receivers, Projectors & Projector Screens, TV Stands and Home Theater Seating, TV Accessories such as Antennas, Remote Controls and Karaoke Systems, Consoles, Games and Controllers for Xbox, PlayStation and Nintendo, Gaming Chairs, Headsets and PC Gaming Accessories, Retro Gaming Consoles and the latest in Kids Technology, French Door, Compact, Top & Bottom Freezer Refrigerators, Washing Machines, Dryers and Washer/Dryer Combos, Ovens, Ranges, Cooktops, Microwaves and Dishwashers, Small Appliances including Coffee Makers, Slow Cookers, Fryers, Blenders and Toaster Ovens, Upright, Handheld and Robotic Vacuums and Carpet Steamers, Air Conditioners, Air Purifiers, Humidifiers & Dehumidifiers, Fans and Heaters, Living Room: Sofas, Sectionals, Coffee & End Tables, Recliners and Chaise Lounges, Bedroom: Mattresses, Beds, Dressers, Nightstands, Vanities and Armoires, Kitchen & Dining: Tables, Chairs, Dining Sets, Bars and Buffets, Patio: Outdoor Dining Sets, Sofas, Bistro Sets, Patio Bars and Fire Pit Sets, Baby & Kids: Cribs, Changing Tables, Rocking Chairs, Kids Bedroom Sets and Desks. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. They refused to stop payments and closed my case ! I have been shopping her for awhile. 2 You will be given a credit for one weekly payment. Their rep did not do her job. Let us Tell You How. I am looking for two laptops and one ps4vr. Gain trust and grow your business with customer reviews. Here are 8 tips for writing great reviews. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! Guarantee you am not the only one. Yes. Accept and digitally sign lease agreement to complete purchase. 00 like Robbery Company, and also they can take money from your Bank Account every week. Currently, Jason Oakley has one active Lease with a balance due. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. Beware your credit card info is not safe even after your payments are complete. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term Read real reviews online (not fake ones they add) and you will see what i'm taking about. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. The billing department always listened to my concerns. I have tried calling this company several times the first time was yesterday and they said they would look into it and send me an email. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. Gross profit decreased 68.5% to $3.8 million from $12.2 million. FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. Reading all the reviews about money still being pulled after 90 days is insane. Thank you for the feedback. Our goal is to help consumers with bad credit get goods they want through a Lease. I finally had to get a lawyer and I recommend anyone having issues to do the same. We apologize for any miscommunications that occurred with FlexShopper. They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. Interested in expanding your customer base and saving sales? Cornelius, even yelled at me! I seriously wish I could give it zero stars if I could! The Tech was very professional and gave me the information I needed to fix my issue. FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. Most of the products in our marketplace typically dont require any money down and there are no hidden fees. The lease was closed on 03/20/2023, and the payment was posted successfully. 513 total complaints in the last 3 years. However they won't change my address on my account. How are you going to sell an account but not even give me a chance to make any payments after being passed around through customer service with no help or no next steps. They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. This means the consumer has fulfilled the full lease term. For one, unless you have a weekly paycheck, this site isn't for you. I had not even noticed it until a few months went by and I say an email. I guess they will have to send someone to my house to pick it up. Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. They have more retailers but I wanted to name a few. Note that complaint text that is displayed might not represent all complaints filed with BBB. You can place a special order in person at a showroom or online. They are stealing plain and simple. Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. After this I was assigned to ***************** who would collect on my account. FlexShopper also expects users to have valid SSN, as it doesnt focus much on your We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed.
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