So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! The product was not packaged in accordance with that countrys regulations. Edit: Also Ontario WebMy DHL Tracking Is Stuck On Clearance Event. PLEASE HELP!! He started his first blog at the age of 11, and has since gone on to start several successful businesses. WebUnfinished Consignee and Shipper Information. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. According to DHLs FAQ page, duties are typically the responsibility of the receiver of the package. When a message stating customs clearance paperwork check is presence on the tracking page, this means that the paperwork regarding the shipment is currently being checked by a customs agent. If there is an inaccuracy in your paperwork, you could be delayed for this. Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! So, what does clearance event actually mean, and is it something to be concerned about? Thankfully, DHL handles this for you. I have been waiting from my package and have no delivery date. If there is an inaccuracy in your paperwork, you could be delayed for this. I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? The waybill number is. Hi! Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. It that was supposed to be delivered on August 1 via DHL Express. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? In most cases, it means that DHL has been unable to address the issue with customs. Typically, this isnt anything you need to worry about, and DHL will be the ones that handle it. Tracking registers a "Clearance Event" once each day. Typically, if you click on the Further detail button, it will say Shipment has been given release by customs when this happens! If all goes well,your shipment will be released and should be updated on the tracking page. If it hasnt, then there may be a problem with your package. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. Ordered some jewelry from US and it's currently stuck in customs. If all go well, your shipment should be back on the move in no time. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. We'll try our best to help you from the team designated for any assistance and important updates. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. Can someone check on this for me please? What Does The DHL Clearance Event Mean & How Long Does It Take? At the very least, this means it will need to clear customs both as it leaves the country it was shipped from, and as it arrives in the country its being delivered to. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. So, you should expect further updates soon! Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. In addition to the standard clearance event message you are likely to see several times on the DHL tracking page, there are several more clearance-related message youre likely to find. This is determined by the value of the products within the shipment. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. Additionally, to ensure that all duties and taxes due are paid. That being said, DHL provides more detailed information about your shipments customs status. My package status has been stuck on Clearance Event for around 8 days. It simply means that something unusual has occurred, causing a delay in the clearance of the shipment. It is actually very little you can do besides having patience. DO these to ensure smooth customs clearance 1. Scan this QR code to download the app now. It could also be that it has been addressed but is yet to be updated. Bear in mind that I have basically asked "What has been taken into account to reach this sum?" On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. However, it can add an extra delay to the product clearing customs. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. . In addition to the standard clearance event, you may come across several additional clearance-related messages. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. Why? Credit Rules Has anyone ever seen this before? The Clearance process for this shipment is on-going with additional details required for clearance. In most cases, it means that DHL has been unable to address the issue with customs. Having the exact same issue at the same time my friend. In this article, I will explain what the DHL clearance event message means, and highlight additional messages that come with the clearance event message, what they mean, and what you ought to do. The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. I am a bit at loss about this whole ordeal. [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. So, remain patient and hope that youll see the next message soon! I will really appreciate it. Once your goods are cleared, we arrange for transfer before final delivery. Please can you help me check , i want to know the problems 4567694445. It may come as shipment has been given release by customs.. Due to the nature of the process, there are quite a few steps involved, and the process has to be repeated in each country the package moves in and out of. Is there anything else I should try to do to solve this mess? It's been like this for a week. WebIt that was supposed to be delivered on August 1 via DHL Express. Thanks. I've had the same issue: Good day please my shipment is saying clearance event. My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? I called but they are closed now. Your email address will not be published. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. Uncontrollable clearance delay is one message that no one likes to see. CUSTOMS SEIZED. Within the further detail section, you may also see a message stating that customs duty is due. ago Am not sure either I also already pay for import duty last If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. However, its also possible that the package has simply left the previous country, and DHL hasnt shown any further updates since then. Instead, they called me back telling me that they were going to recalculate and eventually refund me the difference, since it turned out they calculated fees on my free shipping too, and that they would have reached out to me in case a refund was in fact to be issued. Threaller provides educational information and expert opinions about shipping, delivery, rideshare, and other logistics services. Your email address will not be published. The package I shipped to Rosarito, Mexico is sitting in Guadalara, Mexico for almost four days now with the status saying "Clearance Event". The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. Beneath the Clearance Event notification, you should see a Further Details tab. If you click on it, you should see additional information about the clearance event. Tracking registers a "Clearance Event" once each day. Been days now and not moving. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. The DHL clearance event simply implies that your shipment is undergoing customs clearance. So, they generally arent anything to worry about. Its been stuck in clearance event and have had no updates yet. If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. WebDHL Express manages the majority of queries from the customs authority on your behalf. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it The carrier will have to figure out how the shipment should be dealt with. ago Going into 2 weeks now, mine is upwards of thousands. Sending or receiving a package overseas is not always a smooth one. You can reach DHLs contact page by clicking here. My entire library of courses, templates, cheat sheets and swipe files. This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. Clearance events are completely normal, and will happen several times when shipping packages internationally at the very least, in the country of origin, and the destination country that the package will be arriving in. Hi, could I please get my case looked at as well? DHL is a shit list carrier. Basically they stopped the package because they want to know what's inside and what its real value is. ago Thankyou for that. Be patient, and continue checking the tracking page for updates! If you attach the wrong paperwork, it will be delayed. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. Ganbatte kudasai! Why? Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. I called but they are closed now. This page may contain affiliate links. LadyDeathXXX 7 mo. Customer service has been horrible. Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. My package status has been stuck on Clearance Event for around 8 days. If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. DHL Clearance Event (Meaning, Next Steps + FAQ), Further Steps Your DHL Package May Go Through To Clear Customs, Shipment Has Been Given Release By Customs. When packages are shipped internationally, they must go through something called customs clearance. DHL "Clearance Event" am i the only one stuck in this status? They also told me that there is nothing I can do, except for trying to urge the sender to send me this phantom invoice. A private community forum / support group. The Customs office hasnt looked into your package . All content is for informational purposes only and should not be considered financial advice. CUSTOMS SEIZED. In rare circumstances, you may see a message stating that further clearance processing is required. If you want to connect with James, follow him on your favorite social networks! My DHL Tracking Is Stuck On Clearance Event. Shipment # is 7069392385. Thank you for your patience. i dont know what to do anymore. Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. When you come across this message, simply check for additional information to determine the actual issue. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? But what exactly does it mean, and how do you go about it if you come across this update? In these instances, you should look for further details on the page to find out exactly what is going on with the package. In most cases, DHL handles the entire process and, most times may contact you if necessary. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? In these instances, you should look for further details on the page to find out exactly what is going on with the package. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! The DHL clearance event is one update that many hope to avoid. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). Jump to the last page Thank you for your inquiry. Oh well. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. Some of these are; When importing or exporting products to another country, duties are paid. In total, these businesses have sold hundreds of thousands of units and have touched millions of lives. In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"var(--tcb-color-4)"},"f2bba":{"val":"rgba(11, 16, 19, 0.5)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"trewq":{"val":"rgba(11, 16, 19, 0.7)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"poiuy":{"val":"rgba(11, 16, 19, 0.35)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"f83d7":{"val":"rgba(11, 16, 19, 0.4)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"frty6":{"val":"rgba(11, 16, 19, 0.2)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"flktr":{"val":"rgba(11, 16, 19, 0.8)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Basically they stopped the package because they want to know what's inside and what its real value is. I pleaded with the seller to send it using FedEx but was unsuccessful. However, there are situations where the tracking status is stuck on clearance events. So, just have patience and keep checking the status of the shipment. After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. DHL "Clearance Event" am i the only one stuck in this status? The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. LadyDeathXXX 7 mo. This duty is determined by the value of the product within the shipment. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! Once your goods are cleared, we arrange for transfer before final delivery. USPS: No Secure Location Available (Meaning, Next Steps + FAQ), Tendered At Fedex OnSite (Meaning, Next Steps + FAQ), Amazon Package Delayed In Transit (Meaning + Next Steps), Fedex Operational Delay (Meaning, Next Steps, + FAQ), USPS Package Arrival At Unit (Meaning, Details + FAQ). DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. Although clearance events add delays during importing and exporting of shipments, it is quite normal. I hope you enjoyed reading this article, if you did, you should also see what en route to DHL eCommerce distribution center means. This may also be accompanied with a message that says, a clearance other than standard customs entry is required for this shipment..
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